FAQs
FAQ
What sets your women's fashion brand apart from others?
Our brand uniquely blends traditional elegance with modern sophistication, ensuring every piece is a timeless addition to your wardrobe.
How can I find the perfect size for me?
Please refer to our comprehensive size guide on the product pages, which provides detailed measurements to help you find your best fit.
How do I take care of my purchase to ensure its longevity?
Each product comes with specific care instructions. Generally, we recommend gentle hand washing and avoiding harsh chemicals to maintain the quality.
Shipping
How long does it take to process and ship my order?
Orders are typically processed within 2 business days, and shipping times vary based on your location. Please refer to our shipping policy for more details.
Do you offer international shipping, and what are the charges?
Yes, we ship worldwide. Shipping charges vary based on destination and package weight. All applicable charges will be calculated at checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's journey.
Returns
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition. Please refer to our return policy for more details.
How do I initiate a return?
Please contact our customer service team via email (services@sensbymei.com) and they will guide you through the return process.
When will I receive my refund after returning an item?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method.