• RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at services@sensebymei.com. Please note that returns will need to be sent to the following address:
4th Floor, No. 12 Beizha Xifang Road, Humen Zhen, Dongguan Shi, Guangdong Sheng, China (opposite Lian Haotong)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the cost of return shipping and any associated customs duties or taxes will be the responsibility of the customer.

You can always contact us for any return questions at services@sensebymei.com.

• Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, certain types of items cannot be returned. We cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

• Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

• Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at services@sensebymei.com.